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 Direct debit risk 

Direct debit risk

Giving an authority to a business to take money regularly from our bank accounts does seem a risky and strangely trusting thing to do. St George, my bank, tells me, for example, that it is not willing to stop a direct debit at my request and that it would do so only as a last resort. But, I protested at the time, that may mean that the business takes several or more than several months of payments before I could stop the process. That was a risk with direct debit, the bank person told me.

I'd phoned the bank because I'd agreed very reluctantly to pay my youngest son's martial arts fees by direct debit, and after an unhappy experience in paying gym fees by direct debit I wanted to ensure I had power over the process. The gym had continued to take the monthly payment for 18 months after my membership had expired and after it knew my membership had expired, and the argument about that became tangled in requirements for letters both ways.

So, no way was I agreeing to a direct debit to a small organisation if I didn't retain the authority to end the debit unilaterally. But direct debit was the only form of payment accepted by this martial arts business, and when my small credit union said it would stop a direct debit on receipt of an email from me we went ahead with the deal. I was required, by the way, to pay the fees of the direct debit billing firm, a few dollars a month, and an automatic transfer from my account directly to the business's account was not acceptable, for reasons that were never explained. Cash was out of the question.

Part of the deal with the martial arts business was that it suspend the debit for one month if we went on holidays for a month and that no extra debit payments were required when we ended our relationship. I've just been told by the organisation, when I asked it to suspend January's $100-plus debit, that it no longer suspends payment. Moreover, the organisation told me, if I resigned because of this I would have to pay a punitive casual rate for six months on return. And I'd have to give a month's notice despite the fact that I pay in advance for each month.

What would you do? Well, I've done the same and the credit union has the email.

It does seem that we may be giving more authority than we realise when we sign away access to our bank account. Have you had a direct debit authority come back to bite you?

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Date: Newest first | Oldest first
Sounds like you should give the martial arts place the chop. Hee-ya!
Posted by Jaded, 9/12/2009 9:04:31 AM, on The Herald
Did so instantly.
Posted by Jeff Corbett on 9/12/2009 9:09:19 AM
I think a new form of business enterprise has evolved . It is one that gets a straw into a honeypot , a fang into a jugular or free4all into our bank accounts. No its not the eastern block hackers . Its legitamite business doing creative contract writing with unsuspecting individuals. The phone company that failed in QLD is one example where indivuals and companys have to still pay fro heaps of equipment they were "given" when they contacted a telcos' providing phone and internet services. Then went broke! The minefield has become so sophisticated and the devious workarounds to really providing something for money recieved that we are all at risk without good carefull advice and consideration of consequences. It used to be called providence?
Posted by newindustry, 9/12/2009 9:26:07 AM, on The Herald
Similar experience with "which bank"and a direct debit arrangement for an ISP .I gave the bank written instructions to suspend the arrangement and they ignored them.My contract ends in January and the bank says they dont usually get involved in stopping a direct debit as the arrangement is between me and the service provider. They want to tell you that they require the service providers instructions to stop a direct debit!!!! I say what happens if some thief in the organisation direct debits$ 10,000 or something outrageous .Er-your problem I think,says the bank.This is outrageous bullshit and should be referred to the banking ombudsman.
Posted by Snooze, 9/12/2009 10:32:14 AM, on The Herald
Jeff, it appears that the South African scammers have finally found my web address. After reading their e-mails offering great riches, or just a package and a cheque left at the mail sorting area in South Africa. I wonder what sort of fool would actually send these frauds money. It appears in most of the e-mails they ask for $288 for postage. Others have asked for name, address and credit card number! Is there anyone dumb enough out there who would send them anything?
Posted by Buell, 9/12/2009 10:54:53 AM, on The Herald
Unbelievably, yes, Buell. Some such scams are still sent via mail and with, of course, the postage cost, although I have read that often the stamps are forgeries. Even so, there must be an acceptable success rate. Perhaps we should applaud this as a sharing of wealth. If the fool doesn't send off what's left of his life's savings to Africa he'll give it away to a bogus roofer who knocks on the door.
Posted by Jeff Corbett on 9/12/2009 10:59:55 AM
Buell - go to a website called '419 eater' (google it) and go to "Letters". You will laugh your A off! Here's am example: http://www.419eater.com/html/john _boko.htm
Posted by Jaded, 9/12/2009 11:09:34 AM, on The Herald
Buell did you go on Big John's toy ride for kids ?Have you always been a motor bike enthusiast ?
Posted by chaff and oats, 9/12/2009 11:11:14 AM, on The Herald
Jeff, it sounds like Gyms are netorious for the direct debit fraud. I was a member of a particular Gym in Newcastle and after 12 months of memership i decided it wasn't for me. I Emailed and phoned the gym and they ensured that the membership was cnacelled. Every month after for about 6 to 8 months they kept taking money out and refusing to refund me saying i need to advise them in writing (which i did every month). This only stopped when the Office of Fair Trading stepped in to assist. I still haven't seen this money again and the bank did diddly squat to assist so needless to say i am never doing business with either organisation any more.
Posted by Nafe, 9/12/2009 11:12:44 AM, on The Herald
The agreement is between the service provider (shop, gym, karate club) and you (the account holder). The bank is acting under instructions. It would be a brave branch manager that ignored a written intruction, especially if the written instruction advised them tha the sservice provider's authurity to deduct had been revoked / cancelled. As an aside, how many people diligently review their bank statements every time they receive them? [I do, being an anal retentive control freak with no friends]. You control you money; you check the paperwork, and action it same day. How does an unauthorised DD go on for months and months?
Posted by Abundance, 9/12/2009 11:59:10 AM, on The Herald
Unfortunately, Abundance, I'm not so anal, but I still don't have any friends! The account in question was seldom used, and I assume I nominated it to ensure that there were always adequate funds.
Posted by Jeff Corbett on 9/12/2009 12:05:42 PM
Clearly, it's much easier to be added to a direct debit list than to be removed. Do not do it. The only benefit is to the organisation that you allow to access your accounts. I NEVER give my account details, they have no right unless you grant it.
Posted by Na Na Na, 9/12/2009 12:01:10 PM, on The Herald
You also have to watch out for the (very) small print on some online purchases for software upgrades etc. especially if the product has a license agreement that can be renewed annually or whatever. I paid for an online/email security package from a very well known company but didn't realise they have a policy of "automatic renewal" and they took the same payment out of my account when the original ran out. Even though I had contacted them numerous times throughout the year to inform them the program wouldn't download properly and it was never activated. There always seemed to be "language difficulties" when I rang, and emails didn't get answered. In the meantime I purchased another company's product which downloaded and worked straight away, no problems. But it took many more angry phone calls to finally get my money back, both for the original download that didn't work and the additional automatic renewal fee. Buyer Beware indeed.
Posted by butterfly, 9/12/2009 12:31:16 PM, on The Herald
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Jeff Corbett
Bend the online ear of the Hunter's most provocative columnist.

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