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Online shopping

Do you shop online? And do you consider the impact on the community of your online shopping? With only the rarest exception online retailers won't be in your community, and many won't be in your state or country. Online retailers employ very few people and they won't employ you or your children or your neighbours. Every dollar we spend online leaves our community - not even part of that dollar returns as business expenditure, investment, profit or wages.

Yes, I buy online, mainly the paraphernalia of sport, , but in the past couple of years I've reduced the range of gear I buy online. There's no price saving in apparel, for example, because much of it doesn't fit and returns are either out of the question, difficult or expensive. And I buy online only if there is a very significant saving when the cost of postage is taken into account.

Another factor limiting my online buying is that I won't do my research in the shops to buy online at the lower price. I have done so, years ago, but I will no longer. It seems to me that the price difference is largely the cost of stocking the goods in a shop and offering shoppers access to them with specialist advice, and so to accept that advantage without paying strikes me as approaching dishonesty.

I have no compunction, though, researching my purchases online and, having made a choice, buying in a store, and I have just read that an increasing number of shoppers are doing this. Google and Monash University's Australian Centre for Retail Studies have found that half Australia's shoppers are researching online before buying offline.

Yep, prices are usually higher but I and apparently many others believe the advantages are often worth paying for. Those advantages include the capacity to try for fit or personal suitability and to make a warranty claim by passing the item over the counter. And, of course, someone who buys from a shop will always have much greater recourse than an online buyer.

I had believed that traditional, in-store retailing was under serious threat and so I'm delighted that the direction of the battle's advance seems to have changed.

We had become obsessed with price, and while we still are obsessed I think there is room now for other factors in our shopping decisions: local economy, local business, local specialisation, local reputation.

Has the internet changed your shopping habits? Is price enough to send your business online?

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Date: Newest first | Oldest first
EBAY is my biggest online place i shop from. Usually little things i get from there, nothing that costs too much and nothing that needs trying on. Its usually electronics or the like, Usually they do come from Hong Kong. Also things like computer games and the like i just download and play, music, (i tunes etc). For clothing and things of real value, you can;t beat a retail store for advice and service.
Posted by Nafe, 9/09/2009 10:40:38 AM, on The Herald
Ebay is a risk, still. My experience and that of friends who buy on eBay much more than I do is that we're deceived in some way by the seller two or three deals in 10. What's your experience, Nafe?
Posted by Jeff Corbett on 9/09/2009 11:03:31 AM
Buying online can save you mega dollars. As an example, I buy my printer ink online from an Australian supplier. 12 cartridges (2 full replacements) costs 49.00 delivered. If I buy genuine, cartridges are $18.00 each. Cant tell the difference with photos or documents) Printer ink is now one of the most expensive commodies on earth. As another example I purchased a pair of overalls from a nationwide menswear store that cost $89.00. Checked ebay - 2 pairs of national brand $42.00 delivered. Store overalls were returned for refund. I seldom buy out of Asia and always pay online with PayPal. Buying direct from major retailers is always the first preference but even this method can have problems (extra cost+ and return policies) There is little difference between buying online and the markets and similar stores in the suburbs. You pay less money and take your chances. Same story, caveat emptor.
Posted by MizJasper, 9/09/2009 11:05:42 AM, on The Herald
I restrict my online purchasing to music (Bigpond, i Tunes) and then only to purchase music which is difficult to source in retail outlets. I have in the past purchased second hand goods (mostly cycling related) advertised on various web forums (not E bay), where one can negotiate the terms of the purchase directly with the seller. The honour system seems to work quite well with these groups, whereas E bay seems to be a bit dodgy. Clothing purchases on line have been universally disappointing - items invariably of wrong size or poor quality. That said, the price advantages for brand items such as bicycle components where personal service or fit are irrelevant make on-line purchases an increasingly tempting prospect.
Posted by Directeur Sportif, 9/09/2009 11:13:14 AM, on The Herald
i am also a avid ebayer and yes occasionaly the experience may be tarnished by rogue sellers. My son got dudded on a mobile phone and Ive noticed funny things in descriptions at times. I use ebay very selectively and only buy things that i know a lot about. Never on the description given alone , but on what i know i need assuming the description may be wrong or misleading. Its always buyer beware and that involves knowing what , exactly what you are doing. But that also applys elsewhere anyway? Remember used cars , swimming pools , real estate and money making schemes? Well unless you knew exactly what you were doing there was always a smart preditor doing a substitution in some way or another for the value you may have thought you were getting? nothings changed , just the education and experience you have to have to not get dudded or get the short end of the stick?
Posted by ebayer, 9/09/2009 11:28:51 AM, on The Herald
I have used E-Bay for selling and buying, i just bought a pair of Kevlar lined motorcycle pants. These pants were brand new, and at least $50 under the price including postage that any motorcycle store in Newcastle can offer. They are Australian made and high quality. I have also bought new Dewalt battery drills and rattle guns from a company in USA which were at least 50% cheaper than any offered in Australia. I have never been let down by any of the big name sellers on E-Bay.
Posted by Buell, 9/09/2009 11:50:39 AM, on The Herald
i have purchased close to 100 items off ebay. Had only 1 experience where the item was not as discribed. Was a mobile phone for my fiance, Said New, but it was obviously refurbished. The Battery was also faulty on this item. Went baught a new battery and worked a charm for 12 months until her contract was ready to be renewed. Other than that, i have baught lights, arm and leg warmers for my bike, cycle computer etc (pretty much all the necesities in case of trouble when riding), I know i should have gone to my LBS but with the cheap bike i got i didn't bother, when i go to upgrade, i'll be going to the LBS to get properly sized etc. Other things i baught was stuff for the wedding, like ornamints, invitations, etc, even baught a portable DVD Player for the young bloke for $50, (well $70 including postage) been going strong for 3 years. My tip is to look at postage costs before purchase. Sometimes the item cost looks cheap, but if you add the postage sometimes it better off going to the local shop.
Posted by Nafe, 9/09/2009 11:58:26 AM, on The Herald
I avoid retail shopping centres assiduously. I detest them, and find them loathsome and utterly soul destroying, and much worse than most casinos, with the exception of the casino in Canberra, which should be burned to the ground. I purchase enormous quantities of wine and spirits from Grays Online. I went to a liquor store in person several years ago, and had to stand around for almost three minutes until an employee came to carry my selections. Then I had to wait in a line, for the privilege of handing over my money! It's as though they resent taking the filthy lucre from their customers. Never again. Ebay is a haven for scoundrels; I'd much rather shop in that stinking, filthy marketplace in the back streets of Patong. And there's no way I'm going back there, since the now famous scorpion incident........
Posted by Abundance, 9/09/2009 12:24:14 PM, on The Herald
I love those Ornamints. Almost the same as Kool Mints, but fewer calories. Mmmmm.
Posted by Abundance, 9/09/2009 12:53:38 PM, on The Herald
Abundance you now need to cough up the goods. Two teasers there and no details. I'd love to know what happened at the canberra casino that has driven you to drink, and what of the scorpion incident. Please expand on this and reveal the reason for its infamy.
Posted by Perspective, 9/09/2009 12:58:31 PM, on The Herald
Yeah, the scorpion sounds especially interesting. Or was it just in your shoe?
Posted by Jeff Corbett on 9/09/2009 1:15:05 PM
Well, since you asked, Perspective, I’ll tell as much as I can, whilst flying under Jeff's ever watchful editorial radar. Scorpion first. I had spent a week in Bangkok, buying impure gold trinkets to refine in my home foundry, and hoped a day in Phuket might help ease a mild hangover. The locals are a very welcoming lot, and after seven hours in a roadside bar in Patong, I felt comfortable enough with the format to participate in the typical cultural exchange one observes in these places. [Warning : avoid participating in any informal cultural exchanges in Khartoum and Utah]. The entertainment consisted of a number of scantily clad dancers performing on a raised platform close to the bar. A bit too close for my liking (I hadn’t had time to check the hygiene practices behind the scenes, as it were), but spectacular nonetheless. The locals encourage travellers to remunerate the entertainers by waving 1000 baht notes in the air, and then gently placing these within the confines of any given dancer’s sequined g-string at an opportune moment. After a solid bottle and a half of counterfiet Jose Cuervo Especiale, I felt sufficiently emboldened, and waved the note. As I placed the note...
Posted by Abundance, 9/09/2009 1:25:29 PM, on The Herald
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Jeff Corbett
Bend the online ear of the Hunter's most provocative columnist.

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