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Tips and tossers

Why do you tip in restaurants and cafes? Waiters will say that you tip for good service, but I say that their employer and customers expect nothing less than good service. Because waiters don't earn much? But their rate of pay is about the same, and in some cases more, than shop assistants and clerks and other workers we don't tip. Because it is the accepted practice? But it's not the accepted practice in Australia, it is far from universal, and even so as a gratuity, as a gift, it is a matter for the individual.

Some people tip to bignote themselves, tossers making themselves out to be magnanimous, but I suspect that most people who tip do so because they confuse the staff's expectation with their obligation. In some cases people who tip are buying pleasantness, perhaps a little effusiveness, and in the US and Europe that has reached the point where people tip to avoid confrontation and abuse.

In my column in The Herald today I explore the proliferation of the glass of coloured water next to cafe cash registers. They're all primed with coins so you get the general idea, but I cannot see why anyone would, or why I should, give a gift of money to someone who is paid by their employer to carry a cup of coffee or a meal to my table. And certainly I don't want fawning waiters hovering by my elbow to top up my wine glass in the hope of a tip.

By the same token, why do many people tell a taxi driver to keep the change when they don't tell the butcher to keep the change? We pay the taxi driver to drive us to a destination and some seem to believe we should pay the driver extra when he does so! Or is it that taxi drivers, like waiters, are somehow converting their own expectation to the customer's obligation?

Does my refusal to tip mean that I'm a miserable bastard?

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Date: Newest first | Oldest first
I tip on the odd occasion when the service is superior. When the waiter/tress is able to read your mood and vibe, and work out how much attention you want. Some staff have just the right amount of chatiness and information giving gene. Some don't. Bad service is bad service, and is it as bad as bad food served? If it lessens the experience you are paying for then yes. If only you could take a discount off the restaurant bill for crappy service or less than average meals. I've never been a waiter and don't think I could be. You can tell the difference between a professional waiter and the "I'm doing this till something better comes along/finish my degree." I think if I was wealthy I most probably would tip more often, but definately discreetly.
Posted by leahkf, 1/06/2009 11:18:15 AM
It tip according to the level of service I receive - anywhere from zero through to about $50 for particularly great and pleasant service. I also have the benefit of eating out in my local restaurants on a regular basis - so its a little of you scratch my back, ill scratch yours! They get good tips, then next visit I get that great table with the best view, better service and sometimes a few extras (free desserts etc). A great waiter/waitress can make all the difference for a meal out (particularly for a special occassion), and a godo tip can probably make a great deal of difference to the waiter - win-win!
Posted by KingIdiot, 1/06/2009 11:23:09 AM
Aren't you then, KingIdiot, buying stolen property, as in the free dessert? You give money to the waiter and the waiter gives you the restaurateur's property.
Posted by Jeff Corbett on 1/06/2009 11:48:42 AM
You may well be a miserable bastard, Jeff - but that has little to do with your attitude to tipping. I'll tip when I receive exceptional service - not just GOOD service. This is perhaps one restaurant meal in 5. Tipping for making a cup of tea or coffee and handing it over, though? Get off the sauce! I've usually got a few tips for charity collectors in the Hunter St mall though....
Posted by Scott Hillard, 1/06/2009 11:29:16 AM
I only tip if the service is exceptional. If the food is exceptional, shouldn't we give the tip to the chef, not the lackey working the floor? I have read that the word TIP is an acronym, and stands for "to insure promptness" (American spelling), and should be handed over BEFORE the meal / service starts. That kinda makes sense - to pull the waitstaff aside and say "Look - this $20 is for you. We're here for a great time, and we wanted to say thanks in advance". And gawd help 'em if the superior service doesn't materialise!
Posted by Abundance, 1/06/2009 12:04:23 PM
No Jeff you're not a miserable bastard. My first job was a Waiter and dish wiper. Black pants, white shirt, black tie with a clean neatly folded white towel over the left arm. Six shillings and ten pence per hour. Weekly wage between 10 and 15 quid. I was earning more than my dad who was a street sweeper for a local central coast council. The restaurant owner was a former head waiter at a posh restaurant in Sydney one thousand years ago "Romanos". He openly encouraged me to accept tips and did show happiness when a customer would sling me 2 shillings' and once I received 10 shillings. But I always afforded every single customer the best service to the battler or the "big nob" I was glad to have a job.
Posted by old boy, 1/06/2009 1:16:44 PM
As a property developer, I see no harm in tipping my local member and council officers when I submit my DA. One hand washes the other.
Posted by Pecka, 1/06/2009 1:46:58 PM
The only tips restaurants get from me is "Be Good To your Mother" !!! Most restaurants have a set prices for all meals. What I usually do is have a meal with people & say all the Dinners cost $87 dollars between 4 of us, we usually give them $90 to pay the bill & they can keep the change... $3 , But I always thank the people that did it & tell them I will return !!!! Just think Jeff, imagine all the tips Scratchleys & Neil Slater made over the years, He is just about to take on a business venture on Nobbys Lighthouse, I say good luck to him & here's my tip for him "Be Good To Your Mother" !!
Posted by Tough Titties, 1/06/2009 1:47:39 PM
I waitressed while going through Uni. Our tips were all over the place (a bit like some of the waitresses) and we shared them between us which definitely didn't work too well as those of us who put effort into the job to try and earn a little extra, and who took pride in making the meal/experience as enjoyable as possible for our diners got the same as those who thought the world owed them something and they didn't need to be courteous or polite or clean up the wine they'd drip on the table after filling a glass... (my pet hate; waiters/waitresses who don't know how to pour out of a bottle without dripping). Tips should be earned not expected... and definitely not put in one big jar to be shared by everyone! Having said that, I don't tip that regularly because I know from my experience most don't put any extra effort in at all.
Posted by tipped off, 1/06/2009 1:57:15 PM
I do not tip at Maccas or other take away food places or restaurants. I guess that makes me a miserable bastard.
Posted by cardiffresident, 1/06/2009 2:26:47 PM
Jeff, it is not the custom here to tip, so you are not miserable. I was in Canada for some time and the tipping drove me nuts. I always tip the cleaning staff at hotels in Asia, because they earn low wages and do a great job. In Newcastle i'm abit in reverse, I purchase the enternainment book for charity and only dine at places who give the discounts.
Posted by Buell, 1/06/2009 2:34:27 PM
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Jeff Corbett
Bend the online ear of the Hunter's most provocative columnist.

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