CITY dwellers have inundated Newcastle City Council with concerns and questions about the roll-out of the new three-bin garbage collection system.
The new red-lid bins have begun arriving at the city’s homes and will be used for general waste collection from July.
The council has set up a 24-hour hotline to deal with residents’ concerns, with many calls coming from inner-city or multi-unit blocks.
Many multi-unit buildings split bins between units to save space, and some residents have complained about a lack of room to store the additional bin.
The council’s presentation services manager, Lisa Scully, said the council would meet with strata and property managers once the new system was running.
She said the system was flexible and could cater to individual needs.
‘‘What we’ve said all along is that unit dwellings make up less than 9per cent [of homes in the Newcastle area],’’ Ms Scully said.
‘‘We wanted to get the whole roll-out done and then we can make sure we get the best fit for [unit and apartment buildings].’’
Meanwhile, lord mayor John Tate has criticised the council for directing residents with questions to a Brisbane-based call centre.
Cr Tate said the council should have put on extra staff so residents could speak to a ‘‘well-briefed local’’.