Opinion | Thinking outside the box-ticking | Lenore Miller

GET IT RIGHT: In-house data analysis can lead to information that's skewed.

GET IT RIGHT: In-house data analysis can lead to information that's skewed.

When it comes to employee surveys much time and money can be wasted by organisations who fail to plan, execute and implement well.

Worse still, merely engaging in a ‘box ticking’ exercise can do more damage than running no survey at all, when the workforce sees it as yet another promise to listen falling on deaf ears.

Doing it yourself or taking the one-size-fits-all approach can result in badly designed survey questions that won’t yield your business accurate and useful information.

Poor communication during a survey can mean less participation and diminished employee engagement post survey.  

A lack of expertise can also mean the right strategies and amount of resources aren’t allocated to address the survey results.

It’s one of those times when engaging an expert can provide a stellar return on investment.

Lenore Miller is co-owner and a Hunter-based director at people and business capability firm Iedex.