Experienced change managers are in limited supply and commanding premium salaries.
Some organisations are choosing to recruit resources with little to no hands-on experience to save on wages, but are disappointed with the results. One solution is to engage a change management consultant to deliver change projects. Whenever you do this, ensure the consultant provides skills transfer to existing staff.
Another approach is to provide coaching to existing staff working in change roles to build their capability, including coaching others.
A Human Capital Institute 2018 report found that coaching is the most effective activity in supporting successful change management initiatives.
An external coach should focus on developing staff skills in change management strategy and delivery but also in coaching people through change.