Qantas
Opinion
Aviation
Sorry, not sorry: Qantas perfects the art of the non-apology
To suggest that the airline’s settlement over the ghost flights matter makes Qantas a trustworthy company is to be wilfully blind to its recent history.
- by Joe Aston
Latest
Opinion
Aviation
How Qantas pulled off a soft landing on phantom flights
While the airline is up for $120 million in fines and compensation, Qantas could have ended up paying a far heavier price for its so-called “ghost flights”.
- by Elizabeth Knight
Qantas’ $225 and $450 compensation payments: What you need to know
The airline admitted it misled consumers by advertising tens of thousands of “ghost flights”. Here’s everything we know about what affected customers will get.
- by Jessica Yun and Amelia McGuire
Updated
Aviation
Qantas to pay $120 million after settling ACCC case for misleading customers
The airline will stump up penalties to the watchdog and compensation to 86,000 affected passengers after it advertised and sold tickets for cancelled flights.
- by Amelia McGuire
Exclusive
Aviation
‘Not for the faint-hearted’: Jetstar boss on the high-stakes battle for Australia’s skies
There’s a cruel irony to Australia’s newest low-cost airline scrambling to get out of voluntary administration while the country’s oldest celebrates its 20th birthday.
- by Amelia McGuire
Updated
Information security
Qantas says issue that exposed customer data to others has been resolved
The software issue gave customers access to the personal information and accounts of other people.
- by Tim Biggs
Editorial
Aviation
Consumers pay the price as Bonza fights to survive
The cloud hanging over the future of Bonza makes it clear more must be done to encourage new players in Australian aviation – and to support them.
- The Herald's View
Opinion
Loyalty programs
How to game Qantas’ new frequent flyer program
The airline’s new frequent flyer scheme is now open for business, so here’s how to make the most of the system.
- by Nicole Pedersen-McKinnon
Opinion
Activist shareholders
Qantas baggage haunts under-pressure Goyder at Woodside
After chairing Qantas during a period when it fell from grace, Richard Goyder is under intense pressure for the second time in less than a year.
- by Elizabeth Knight
Federal Court finds strip-searched women can’t sue Qatar Airways
Three women who had attempted to sue Qatar Airways in the Federal Court after they were strip searched at Doha Airport have been unsuccessful.
- by Amelia McGuire
Opinion
Loyalty programs
Qantas loyalty revamp the right flight path to healing customer ‘pain point’
Vanessa Hudson has taken on the Herculean task of trying to restore the relationship with Qantas customers and staff – and reweight the division of the spoils.
- by Elizabeth Knight